Jacksonville Police Records Online
Jacksonville is Florida's largest city by population with over one million residents. Police records for Jacksonville are maintained by the Jacksonville Sheriff's Office, which serves both the city and all of Duval County. The JSO handles law enforcement, corrections, and public safety across 874 square miles. You can access incident reports, arrest records, crash reports, and booking logs through online portals and by contacting the Public Records Unit. Most police records in Jacksonville are public under Florida's open records law, making them available to anyone who submits a request.
Jacksonville Quick Facts
Jacksonville Sheriff's Office Records
The Jacksonville Sheriff's Office is the primary law enforcement agency for the city. JSO operates as a consolidated agency, meaning it handles both city police duties and county sheriff functions. This setup is unique in Florida. Most cities have a separate police department and sheriff's office. In Jacksonville, JSO does it all.
Police records are kept at JSO headquarters and six substations across the city. The main office is at 501 E. Bay St. in downtown Jacksonville. This building houses the Public Records Unit. They process requests for incident reports, arrest records, and other law enforcement documents.
| Agency | Jacksonville Sheriff's Office |
|---|---|
| Address | 501 E. Bay St., Jacksonville, FL 32202 |
| Public Records Phone | (904) 630-2209 |
| Custodian of Records | Freda Byrd |
| Online Portal | jacksonvilleso.mycusthelp.com |
JSO maintains one of the largest law enforcement records systems in Florida. The agency serves over a million people. Records go back decades for many case types. Digital records are easier to access than older paper files. The Public Records Unit can help you find what you need in Jacksonville.
Request Methods in Jacksonville
Jacksonville offers multiple ways to request police records. You can submit requests online, by phone, in writing, or in person. Each method works for different situations. Online requests are fastest for standard reports. In-person visits work best when you need help finding older records.
The online records portal at jacksonvilleso.mycusthelp.com handles most requests. You create an account and submit your request through the system. Include as much detail as you can. Case numbers, dates, names, and locations all help staff find the right records. The portal tracks your request status. You get email updates as JSO processes your request.
Phone requests work for simple questions. Call the Public Records Unit at (904) 630-2209 during business hours. Staff can tell you if a record exists and how to get a copy. Complex requests may need a written submission. You can also visit the Police Memorial Building at 501 E. Bay St. or any JSO substation to request records in person.
For written requests, mail your request to Jacksonville Sheriff's Office, Attn: Public Records Unit, 501 E. Bay St., Jacksonville, FL 32202. Include your contact info and a detailed description of the records you want. Written requests take longer to process than online submissions in Jacksonville.
Police Records Available in Jacksonville
JSO maintains several types of police records. Incident reports document crimes, accidents, and calls for service. These reports include case numbers, dates, locations, people involved, and officer narratives. Most incident reports are public once the case is closed.
Arrest records show when someone was taken into custody by JSO. The records include charges, booking date, arresting officer, and bond information. Booking logs are updated daily on the JSO website. You can search by name or date to find recent arrests in Jacksonville.
Crash reports are available for traffic accidents investigated by JSO. Florida law requires reports for crashes with injury, death, or property damage over $500. You can order crash reports online through the Florida Department of Highway Safety and Motor Vehicles at www.flhsmv.gov/traffic-crash-reports/ for a small fee.
The records you can request in Jacksonville include case files, witness statements, offense reports, field interview cards, and calls for service logs. Some records may be redacted to protect privacy or ongoing investigations under Florida law.
Police records typically contain names, dates, locations, charges, and case outcomes. Sensitive information like social security numbers and financial account details are removed before release. Active investigations may have restricted access until the case closes in Jacksonville.
Note: JSO posts daily booking logs online for recent arrests with photos and charges.
Fees for Jacksonville Police Records
JSO charges fees for some police records. Basic incident reports may be free in simple cases. Complex requests that need staff time for searching and redacting records cost more. Fees vary based on the type of record and amount of work needed.
Copies typically cost $0.15 per page. Large requests can add up quickly. Digital records sent by email may have lower fees than paper copies. Some records are free to view in person but cost money to copy. Ask about fees when you submit your request to avoid surprises.
Search time may be billed hourly if your request takes significant staff effort. Video footage, audio recordings, and body camera files often have higher fees due to the time needed for review and redaction. The Public Records Unit can give you a cost estimate before processing your request in Jacksonville.
Statewide Police Records Resources
Beyond local JSO records, you can access statewide police data through Florida agencies. The Florida Department of Law Enforcement maintains criminal history records for the entire state. FDLE's Public Records Portal at fdle.justfoia.com/publicportal handles requests for state-level documents.
Florida's public records law is one of the strongest in the nation. Under Florida Statute § 119.07, all government records are public unless a specific exemption applies. You do not need to give a reason for your request. You do not have to be a Florida resident. Any person can request police records from JSO or any other Florida agency.
For criminal background checks, contact FDLE at (850) 410-8161. The fee is $24 per background check. You submit fingerprints and a completed application by mail or in person at FDLE headquarters in Tallahassee. Background checks typically take 5 to 10 business days to process.
The Florida Highway Patrol handles crashes on state roads and highways. For FHP records, call (850) 617-2000 or visit www.flhsmv.gov/florida-highway-patrol/contact-fhp/ for contact information. Most FHP crash reports can be ordered online through the state portal.
Duval County Police Records
Jacksonville is in Duval County, and the Jacksonville Sheriff's Office serves both the city and the entire county. JSO is the sole law enforcement agency for Duval County. For more information on county-wide records, jail bookings, and other resources, visit the Duval County police records page.